Our Staff

CCPA staff members are highly qualified and dedicated to serving our physicians and their practices. Members can rely on our team of professionals as a resource for handing questions, comments and concerns about any of the services that CCPA offers.

Kena Norris, Executive Director

312.227.7406 |

Kena Norris, MJ, FACHE is the Executive Director of CCPA and its affiliated CCPA Purchasing Partners. Kena manages operations, strategic planning, communications, member relations and the development of member services for CCPA.

Jennifer Jackson, Sr. Administrative Assistant

312.227.7442 |

Jennifer Jackson, is the Sr. Administrative Assistant for CCPA and its affiliated CCPA Purchasing Partners. Jennifer processes all of the members' recredentialing information as well as communications for CCPA events.

LaVonna V. Swilley, Director of Operations

312.227.7425 |

LaVonna V. Swilley, MBA is the Director of Operations for CCPA. LaVonna manages CCPA’s fifteen managed care contracts and works as the liaison between the members’ practices and the managed care payors. She also coordinates the day-to-day operations of CCPA.

Micaela Andres, Member Relations Specialist

312.227.7567 |

Micaela Andres, RHIA is the Member Relations Specialist for CCPA. Micaela manages the enrollment of new members into CCPA. She assists with the marketing and communicating of CCPA's updates and programs to ensure that our members have the most current information available regarding our organization.